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High End Systems Announces New Online Support Site
When out on tour and running into a technical issue, time is of the essence. While HES's service team is ready to help 24/7 with urgent technical support issues, sometimes the customer just needs to sort it for themselves. With that in mind, HES has opened the new and improved High End Systems Knowledge Management Site (KMS) to get solutions for specific issues faster.
Available at support.etcconnect.com/hes, the KMS houses over 2,000 support articles created over the years, including hundreds of new articles produced just in the last few months. Whether a quick fix or a detailed tutorial is needed, the KMS provides a database of solutions that can be searched at any time. And, with the ability to capture questions in real time, High End Tech Services can also get answers out more quickly to help others with similar problems.
The new KMS offers several enhanced features, including:
Self service: The search function is incredibly fast, working at the speed of conversation to both improve user experience and allow Tech Services to access and edit information while on the phone with callers. Search results can also be filtered by topic, helping users of the system fine-tune their searches faster.
User feedback: Users can both rate and leave feedback on the posted articles, which helps Tech Services improve on articles if needed. The more feedback received, the better the content and the more responsive the site becomes, so users are encouraged to leave suggestions.
Offline access: All the content in the system is exportable in pdf format, allowing users to save articles offline and access when and where they need them, no WiFi required.
The KMS has a wide array of content available for both High End Systems and ETC products, and the companies encourage users to explore and enjoy the new system!
9th August 2019
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