latest news headlines
J. R. Clancy Named Best in Class
Customers have spoken! J. R. Clancy, Inc., has been named named "Best in Class" of all manufacturers in the ESTA 2008 Customer Service Survey.
The ninth annual survey, administered by the Entertainment Services & Technology Association (ESTA), gathers data on a specific manufacturer's performance from theatrical equipment dealers throughout the country. ESTA is a non-profit trade organization for the theatre technology industry with more than 500 members, including dealers, manufacturers, product representatives, service and product companies, scenic houses, designers and consultants.
Survey questions examine five major categories: Customer Service, Shipping & Billing, Technical Support, Website and Quotations. J. R. Clancy scored highest in the industry in four of the five categories: Customer Service, Technical Support, Website and Quotations. Its combined scores across all five categories led the company to receive the overall Best in Class ranking.
"My goal is to emulate the customer service provided by J. R. Clancy," one dealer representative wrote in the comment portion of the survey. Another wrote: "Everyone is always very professional and knowledgeable. Questions are always answered in [a] timely manner."
A third dealer wrote: "The folk at Clancy have to be some of the most helpful people in the industry!"
J. R. Clancy president Bob Theis was gratified to receive the high scores and glowing comments from dealers. "We're very proud of what we've done, but we're not complacent," he said. "This fall we'll be introducing additional quality measures and processes that will help us maintain and increase our customer satisfaction rankings. We call our customers ‘partners,' and they're our most valuable asset."
J. R. Clancy's success in the 2008 Customer Service Survey can be attributed to its stated mission: "Making Our Partners Successful," and its commitment to the goal of 95 percent On Time, Complete and Correct (OTCC) shipment of its equipment. "When the partner receives their equipment on the job site, it will arrive when they want it, built exactly to their specifications and ready to install complete," said Theis.
To achieve this goal, J.R. Clancy uses an ISO 9001:2000 Quality Management System. This quality framework covers all aspects of every project, from bidding to closeout, with an emphasis on communication.
16th September 2008
HEADLINES
news archive
search stories
FOOTNOTE: Select the news type you require in the red band above; this will enable you to see the current news stories from that section
© 1999 - 2012 Entertainment Technology Press Limited News Stories
