direct from: www.etnow.comRegularsContentsthis monthJobs and CareersWeb DirectoryFeaturesIssue: 319Jerry Appelt turns to GLP for Summer Night Concert by the Vienna Philharmonicpage 23September 2019White Light has supplied the lighting equipment for the recent West End transfer of Captain Corelli’s Mandolin following its critically-acclaimed UK tour.For this year’s season, the River Stage has benefited from unique dynamic lighting effects from Martin’s new MAC Allure Profiles.Solaframe Theatre Makes Residency at The Bolshoipage: 17page: 19page: 2page: 31pages: 28 to 31While the founding of Russia’s Bolshoi Theatre dates back to 1776, it’s looking to the future with LED technology from High End Systems.LIGHTING | SOUND | VIDEORIGGING | STAGING | DRAPESw: hawthorn.bizt: 01664 821 111e: hire@hawthorn.bizLIGHTWARE MX2-16X16-HDMI20 HDCP 2.2 and HDCP 1.4 compliant with cross conversion capabilities Supports HDMI 4K signal formats (4K UHD @60Hz RGB 4:4:4, up to 18 Gbps) HDMI 2.0, HDMI 1.4 and DVI 1.0 compliant HDR and Dolby Vision support Up to 4096x2160@60Hz at RGB or YCbCr 4:4:4 (up to 600MHz pixel clock)AVAILABLE TO HIREShowtec Helix M1000 Q4 MobileA very versatile and powerful, outdoor RGBW Wash fixture is the Showtec Helix M1000 Q4 Mobile. Rated IP-65, this small powerhouse operates completely wirelessly for 15 hours. The dedicated power management system with the Li-Ion battery make sure that output colour and intensity stay the same. In the meantime on-board W-DMX ensures that the unit can be controlled wireless which adds operating freedom to the setup.Features include: Eight Prolight Opto 10W RGBW four-in-one LEDs; IP-65 rated; 10° and optional available beamshapers.More on page 8MAC Allure adds ‘magical’ lighting to River Stagepage: 22White Light Supplies Captain Corelli’s Mandolincontents this monthSeptember 2019page no.FeaturesTECHNICAL STANDARDS FOR PLACES OF ENTERTAINMENTRevised in February 2017 Available now from www.etbooks.co.ukpage : 4page : 5page : 11page : 1015 Broadweigh Bluetooth makes its debut at the New York International Auto show The Ford exhibit at this year’s New York Auto Show is one of the biggest booths at the event, where this year it was debuting its new 2020 Ford Escape. To showcase this vehicle and others in the best possible light, Hang Ten Rigging was hired to oversee the rigging component of the build, complete with lighting, video and scenic trussing. 16 TiMax and dcontrol collaboration by FACE Projects for historic immersive club in Brussels In the heart of Brussels, the vintage atmosphere and jazzy vibe of private members’ bar, Impérial, draws guests in, however, integrates a full, leading edge, AV solution with TiMax SoundHub and control central to the immersive environment, realised from concept by Belgium’s premier design and installation integrator, FACE Projects.17 White Light Supplies Captain Corelli’s Mandolin White Light has supplied the lighting equipment for the recent West End transfer of Captain Corelli’s Mandolin following its critically-acclaimed UK tour.18 Municipality Théâtre in Nicosia Ushers In New Era with Chauvet Professional The Corinthian columned façade of Cyprus’ largest theatre, the Municipality Théâtre in Nicosia, reflects the island’s theatrical heritage, but like a good play, the 1,000-seat venue holds surprises. Stepping inside the classical building, visitors will encounter an advanced and very modern theatrical lighting system made up entirely of 150 Chauvet Professional LED fixtures19 New Martin MAC Allure adds ‘magical’ lighting effects to National Theatre’s River Stage 2019 The NT’s River Stage is an annual free festival that runs throughout the summer. For this year’s season, the River Stage has benefited from unique dynamic lighting effects from Martin’s new MAC Allure Profiles.20 Robe in a World of its Own with Westlife One-hundred-and-forty-eight Robe MegaPointes were prominent on the Westlife touring lighting rig which was specified by lighting designer Tom Sutherland.22 Solaframe Theatre Makes Bright, Quiet Residency at The Bolshoi While the founding of Russia’s Bolshoi Theatre dates back to 1776, its production team is looking to the future with the newest LED technology from High End Systems.23 Jerry Appelt turns to GLP for Summer Night Concert by the Vienna Philharmonic For the second time, Jerry Appelt, was responsible for the lighting design featuring GLP fixtures. 24 L-Acoustics K Series impresses Orchestra Filarmonica della Scala at Piazza Duomo open-air concert Each summer since 2013, Milan’s world- famous Teatro alla Scala has transformed Piazza Duomo into an open-air concert hall where the Orchestra Filarmonica della Scala gives a free classical performance for residents and tourists. An L-Acoustics K Series system was supplied by Italy’s premier rental company, Agorà.25 L-ISA Brings New Creative Freedoms for Mark Knopfler Tour Mark Knopfler is on the road once again, supporting the release of his new Down the Road Wherever album with an epic show presented in L-ISA Hyperreal Sound technology by L-Acoustics. Having hit venues throughout Europe and headed to North America, Knopfler has once again raised the rock bar with a ten- piece band, and a 7.1 L-ISA configuration provided by SSE Hire, part of the SSE Audio Group.All ETP books will be on stand N38 at the PLASA Showfrom the editordirect from: www.etnow.comEntertainment Technology is published 12 times a year in conjunction with the leading industry portal www.etnow.comEditor: John OffordTechnical Editor: Jackie StainesPublished by: Entertainment Technology Press LtdThe Studio, High Green Great ShelfordCambridge CB22 5EGTelephone: +44 (0)1223 550805Fax: +44 (0)1223 550806Website: www.etnow.comemail: editor@etnow.com© Entertainment Technology Press Ltd.Subscription Rates:Annual Subscription for 12 issues (UK): £27.50Annual Subscription (overseas): £50.00Subject to acceptance, subscription is free to UK based industry professionals.Subscribe online at: www.etnow.com/etmag/Opinions expressed in Entertainment Technology are not necessarily those of the publishers. All rights are reserved and reproduction of any part in whatever form is prohibited without the prior permission of the publishers.etnow.com (entertainment technology news on web) is the industry portal site with news from around the world added daily under various sector headings coupled to an extensive archive. The site also features a books section where titles from Entertainment Technology Press can be ordered online via our secure Sage Pay credit card services.Issue: 319Prolyte Trussing, LiteDeck & StageDex from the premier UK stockist…PLASA Show 2019 seminar programme launchPLASA has announced its line-up of seminar sessions in the run up to the PLASA Show 2019 (15-17 September, London Olympia). In collaboration with top industry figures and influential brands, this year’s programme presents an array of impressive creative achievements as well as many salient industry issues and will prove once again to be a key part of the show experience.As ever the programme is free to all visitors at the show, with free registration open until 30 August after which a £12 fee will be introduced.Audio journalist and consultant Phil Ward will lead a panel of industry figureheads – Chris Hill from Wigwam, Jim Griffiths from Vanguardia and Steve Jones from d&b audiotechnik – to campaign for ‘Equal rights for audio!’ They will assess how live performances, including the recent Spice Girls reunion tour, can neglect audio in the rush for spectacular video, lighting and set design.Moving from concerts to theatre, Shure will present the future of audio for theatre productions, in association with Curtain Call. This panel will explore how the advancement of technology, such as wireless and lavalier mics, continues to influence performance and push the industry forward.Addressing the people in pro audio, Women in Music will host a session on how to survive and thrive in the live music industry. They will share tips on how to gain recognition, create an impressive CV, keep busy during the slow season, and prevent burn out when on the road.Continuing on this theme, Rose Bruford graduate Tom Harrison will speak on the lifestyle of technicians. Working on the road is notoriously hazardous for diet, sleep and exercise, but Tom is equipped with the latest research and insights to help those interested in leading healthier and more sustainable lives.James Simpson, 3D visualisation designer for the Royal Albert Hall and the author of LSi magazine’s Future Tech column will present his favourite research from the past year including Blockchain, intelligent nail varnish, 5G, Big data, the Internet of Things, Fortnight – the new concert venue and his most popular piece, ‘Can a drone be turned into a moving light’.Vectorworks will present its latest software which can be used for the entire design and production for a medium sized concert, as well as the new GDTF and My Virtual Rig (MVR), a new data transfer file format introduced by Vectorworks, Inc., MA Lighting and Robe lighting, specially designed for the entertainment industry to streamline workflows.Also looking at safety in production, Harry Box from UK Rigging and Sean Pagel from PSI will ask “Are we training people to be too safe?” The speakers will discuss whether purpose-built venues and dedicated rigging systems have led to complacency and professionals who rely on perfect working conditions.Following a run of unseasonable weather which has impacted the festival scene, Norbert Tripp from Area Four Industries will address LED screen support structures: what a load-bearing structure looks like, and how they behave during high winds.In addition to their dedicated audio lounge, L-Acoustics will host a seminar on their innovative L-ISA Immersive Hyperreal Sound Technology. Using case studies (Mark Knopfler, alt-J and EartH Hackney), their presentation will focus on scalability and portability from a mixing studio content to a full-scale live performance.Out Board's session will ask “What’s immersive?”, unpacking the motives, expectations and realities of immersive spatial audio and show control for live performance, presentation and experiences.The latest regulations and guidance will be addressed at the show, including PLASA’s Lightning Safety at Outdoor Events guidance, the ABTT’s Technical Standards for Places of Entertainment, Lifting Operations and Lifting Equipment Regulations (LOLER), and BS 7827 for large venues and stadiums.Alongside the programme, visitors can enjoy an abundance of audio demos, including lounges for L-Acoustics, RCF and Sound Technology as well as a KV2 Audio demo room and a main space featuring Void Acoustics, Shermann Audio, Aura Audio, Adam Hall and OHM.New for this year is Stage to Studio, in association with Sound On Sound and Headliner magazines. This dynamic new feature will see bands performing live whilst being recording and mixed by renowned audio engineer Simon Todkill who has worked with Kanye West, Charli XCX and Matt Corby and many more major artists.More seminars will be announced in the coming weeks. For more information about the programme and to register for the show, go to www.plasashow.comSeptember 2019news4Highlite present during PLASA 2019 at two locationsHighlite International BV will be present during this year’s PLASA show in London at Olympia, National Hall, 15-17 September. Here they will display an array of new items and developments in the entertainment field at two locations: G30 showcases Infinity and G31 presents Showtec and DAP Audio. Both stages will also be equipped with DMT LED screens.Highlite is a long-term PLASA member and worldwide distributor of brands like Showtec, DAP Audio, DMT and Infinity. Stand G30 is not only going to showcase the Infinity Signature range and the Chimp second generation light controllers but also the Infinity Furion family. The Furion B401 Moving head beam will receive special attention because of its nomination for a PLASA Award for Innovation.Stand G31 will be used to present a wide range of Showtec products like the powerful Helix S5000 Q4, the new Showtec Polar 340 Wash FX and the Co2 hazer Mistique. DAP Audio will be represented by the Celestion-based Odin line Array system and various other speaker ranges. The Premiere PS2.9 and PS3.9 LED screens from DMT will be integrated into the overall presentation. Besides their own brands you can also find the pipe and drape system from Wentex and the display control solutions from Novastar.www.highlite.comGDS appoints UK’s DTS product managerFollowing the announcement of its partnership with DTS earlier this year, GDS has announced the addition of Hallam Smith to the team. Joining the company as a product manager, Hallam will be working exclusively on promoting the Italian lighting manufacturers products to the UK market.With almost a decade of lighting experience behind him, Hallam started out helping with concerts and shows at university, leveraging that into freelance work and eventually a role at Cambridge-based lighting company, Pulsar. Here he worked in product management and technical sales support, while also gaining valuable experience in lighting design and programming installations.Familiar with GDS’ reputation as lighting pioneers, Hallam’s knowledge of working across entertainment and architectural spaces made him a perfect fit for the company’s 2019 direction, and he was particularly drawn to the exciting possibilities the DTS products would provide.Hallam says: “DTS are already well recognised in Europe and they have some fantastic products. What we want to do is get the word out and to really make DTS products a key part of the lighting industry in the UK. I’m excited to be meeting with lighting designers, architects and hire companies to show them all the incredible products that DTS have to offer.”DTS new Alchemy 5 LED Fresnel light is also up for the PLASA Innovation Award, and as its UK partner, GDS is proud to be showing and demonstrating this product on its PLASA stand this September.GDS head of sales, James Hall has been very impressed with the Fresnel light, and DTS’ whole range, saying: “We have been blown away with the quality of DTS products and have already seen fantastic installations at this year’s Eurovision Song Contest and the Leeds Trinity Shopping Centre in the UK. The innovation at DTS aligns perfectly with our core philosophies to pioneer LED lighting and we look forward to seeing more of these brilliant products being used in our UK theatre and event spaces.”www.gds.uk.comInternational dealer network expansion and succession planning for Triple EKent-based stage engineering company Triple E is in an exciting period of development as the company reviews its management structure and welcomes a new international distributor.Triple E is a family owned business and has been operating in the stage engineering market for over 30 years. A succession plan has now been activated by David and Brenda Edelstein, which sees their daughter Lucy Edelstein (pictured) move into a board role as deputy director.Lucy has grown up in and around Triple E and having studied Technical Theatre & Stage Management at RADA she stayed on for a third year to achieve a BA (Hons) specialising in Production Management. Lucy then spent a few years working in theatre and film expanding her business knowledge and industry skillset. When Brenda and David approached her about getting involved in the business the answer was a resounding ‘yes’. Recently Lucy has been fulfilling a sales and projects role whilst also studying for a Bachelor of Engineering with the Open University.“A major part of my new role as deputy director is to address business development and the organic growth of our current business whilst also exploring new avenues and potential distributors in new markets, as well as streamlining the business and the way we do things; amongst other things,” explained Lucy.“Lucy has been brought in to carry Triple E forward as myself and Brenda begin to step back from the business. After spending three years working in many different parts of the company Lucy has taken on the role of director, deputising for Brenda and myself when we are not in the office. We are delighted as Lucy has already made significant changes and improvements to our overall infrastructure. Together we have taken steps to future-proof the business and develop some big ideas for Triple E’s future,” adds David.As one of the most significant first steps in her new role as deputy director, Lucy has been instrumental in the recent appointment of Tokyo Velludo Co. Ltd as Japanese distributor for Triple E. Established over 70 years ago, this Japanese theatre and performing arts supplier has been an end user of Triple E products for many years. Earlier this year Lucy attended local trade show Live Entertainment Expo, which serves the live entertainment and media sectors in Japan. Lucy was impressed by the knowledge of and enthusiasm for Triple E products by the staff of Tokyo Velludo and the effort they put into the trade show. As a result, she immediately began negotiations with them about an exclusive distribution agreement.“We realised that with an exclusive distribution agreement with Triple E we could become even more competitive in our market,” comments Tatsuro Kushida, sales manager of Tokyo Velludo.“We are delighted,” says Lucy. “We can see this relationship is already increasing product awareness and subsequent sales in the region. And this model is being applied to other territories around the world as we expand our distribution network.”This expansion of Triple E’s international distributor network ties in with the longer term aim David, Brenda and Lucy have for Triple E to increase worldwide representation across key territories, as well as expanding the company’s sub-contract precision engineering services, an aspect of the business which has been reinforced with the acquisition of Thorley Engineering.www.triplee.ltd4Issue: 319news5TiMax unleashes new advances at PLASA London 2019 PLASA London Olympia 2019 (Stand X64) will see major evolutions of Out Board’s unrivalled TiMax immersive audio and show control systems, released during 2019 and currently in use on many major productions worldwide.The mighty new HARDCore FPGA dsp engine for the TiMax Soundhub 3D spatial audio platform adds extended delay-matrix memory and ultra-smooth dynamic delay-morphing algorithms to create totally transparent real-time localisation. HARDCore hugely expands sound designers’ capability to achieve superior panoramic spatial mix reinforcement and immersive 3D soundscapes. HARDCore has also paved the way for a next-generation interactive spatial reverb resource within TiMax, destined to deliver unrivalled immersive sound design and acoustic enhancement tools.All-new TiMax TrackerD4 Precision Stagetracking is billed as affordable, dependable and portable, addressing a current price/performance gap in the market with enhanced levels of speed and precision at a range of cost levels offering serious ROI potential across a wide range of applications. With the legendary TiMax vocal-localisation processes now controlled and monitored entirely within the TiMax SoundHub’s PanSpace GUI via OSC, the responsiveness of the new D4 also opens up the reality of highly cost-effective lighting and multimedia stage tracking control. As well as OSC, a PosiStageNet interface is being trialled, and TiMax TrackerD4 can now also control other spatial audio processors via OSC.The versatile and elegantly simple new TiMax SoundHub OSC interface allows generic tablet controllers such as TouchOSC and Lemur to be quickly mapped to TiMax spatialisation, system management and show control functions to provide fully customised touchscreen interfaces tailored to individual performance, presentation and experiential applications.Out Board’s Dave Haydon will contribute to the PLASA London Seminar program, where on Monday, September 16th at 16:45-17:45, he will pose the question: What’s Immersive? discussing the motives, expectations and realities of immersive spatial audio and show control for live performance, presentation and experiences.Contact us – Tel: 01777 948089 email: info@ropeandrigging.co.ukUnit 6 Rossington’s Business Park, West Carr Road, Retford, Notts, DN22 7SWTheatrical and Entertainment Rigging SuppliesNew Claypaky Products at PLASA 2019Xtylos is an innovative, compact beam moving light making use of a tailor-made laser source. It features an RGB additive colour mixing, where coloured light beams are as bright as a white light beam! The Xtylos is the first moving head light with a laser light source, and this opens up new, surprising prospects for the development of the entire entertainment lighting world.Axcor Wash 600 is a versatile light, which further enhances the Axcor LED moving head range and naturally complements the Axcor Profile 600. Sharpy Plus is the first true 100% Hybrid unit, able to be a perfect beam light and a perfect spotlight and featuring a top-ranking-performance Osram Sirius HRI® 330W X8 lamp. HY B-EYE is the latest development in the B-EYE range, with the same successful features, which have been enhanced and further enriched. Mini-B is the smallest LED beam light ever made by Claypaky for the professional market. Although it weighs just 7 Kg and measures only 34 cm, Mini-B features the most modern optical and electronic technology. CloudIO is an IoT device which provides technicians with complete diagnostics for Claypaky fixtures. See Claypaky at PLASA on stand K32.September 2019news6Stage Electrics Appointed as UK Distributor of UltratecStage Electrics has announced its appointment as the UK distributor of Ultratec Special Effects. Operating for over 25 years, Ultratec are industry leading manufacturers of large format pyrotechnic effects for entertainment.Stage Electrics will be stocking a range of large venue pyrotechnics from Ultratec and have invested in over £10,000 worth of initial stock. “We believe having a comprehensive range of Ultratec on the shelf in the UK is what our customers need to support their shows. We’ve chosen a range of stock, including a variety of professional mines, comets and gerbs from 20ft to 200ft.” Commented Paul Roughton, national sales manager at Stage Electrics.“We are looking forward to working alongside Ultratec and building a strong partnership,” continued Anna Western, sales director of Stage Electrics.In picture: Adrian Segeren, Marnie Styles of Ultratec with Anna Western and Paul Roughton of Stage Electrics. ww.stage-electrics.co.ukGrahame Muir appointed new COO for Star Live Star Live, the full-service live event and brand experience partner which was launched recently, has announced the appointment of Grahame Muir (pictured) as chief operating officer.Muir brings with him more than 20 years of leadership experience and knowledge of the events, sport and experiential markets including global overlay projects at Olympics and Commonwealth Games. Over a 30-year career at Arena Group he rose to become Group CEO (UK & Europe) and led the company’s global expansion, culminating in Arena’s listing on AIM in July of 2017.Hiss role will encompass the integration of the newly formed Star Live and the provision of a solid foundation that can support their ambitious growth plans both in the UK and internationally. Star Live clients include brands, music promoters, event organisers, national governing bodies and rights holders.Speaking of the appointment, Star Live CEO, David Walley, said: “I’ve known Grahame since the launch of Arena Group in 2000. He’s a trusted business partner and colleague and I am delighted that he has become part of the leadership team at Star Live. Our mission at Star Live is to create new worlds for our clients and Grahame will play a vital role in that creation.”Muir said: “I am incredibly excited about the opportunity at Star Live and working once again closely with Dave who I respect greatly. The merger has brought four market leading companies together creating a unique and compelling proposition. This is a special group of people and I am delighted to be part of the team.”he only you needSeptember 2019news8Chauvet Professional Introduces Maverick MK3 ProfilePowerful enough to handle the demands of large concert venues, the new Maverick MK3 Profile from Chauvet Professional also has the versatility needed to excel in a wide range of other applications from high-profile events and festivals, to broadcast projects.A fully featured 820W LED moving profile fixture, the Maverick MK3 Profile has a blistering output of over 51,000 source lumens, giving it the punch to create intense aerial effects, specials and audience lighting at any touring show. In addition to this eye-popping output, it offers a plethora of high-performance features, including a four-blade, fully wiping shutter system that can rotate up to 60° in each direction, for a total 120° rotation capability.Adding to the fixture’s versatility are its precise CMY + CTO colour mixing and a fast 9:1 zoom ratio that maintains a flat field, and even focus from 6 degrees all the way out to 54 degrees. Thanks to its two overlapping prisms, two gobo wheels, two frost options (super-light and medium) and an animation wheel, the fixture creates captivating static and dynamic rotating and animation effects.Drawing on this extensive array of features, designers can use the Maverick MK3 Profile to create an endless variety of looks to reflect different moods on the concert stage or event venue.This feature-rich fixture also has an adjustable CRI from 73 to 93 CRI, making it ideally suited to use as a keylight in broadcast applications. In keeping with its flexible design, it also offers a variety of control options including DMX, sACN, Art-Net or W-DMX.“We’re very excited to be releasing the Maverick MK3 Profile,” said Albert Chauvet, CEO of Chauvet. “This product is more than just a powerful light, it’s also an extremely versatile tool; one that will open a great number of creative possibilities for designers and rental houses.”Showtec Helix M1000 Q4 MobileA very versatile and powerful, outdoor RGBW Wash fixture is the Showtec Helix M1000 Q4 Mobile. Rated IP-65, this small powerhouse operates completely wirelessly for 15 hours. The dedicated power management system with the Li-Ion battery make sure that output colour and intensity stay the same. In the meantime on-board W-DMX ensures that the unit can be controlled wireless which adds operating freedom to the setup.Features include: Eight Prolight Opto 10W RGBW four-in-one LEDs; IP-65 rated; 10° and optional available beamshapers.www.highlite.comShowtec Introduce MistiqueThe Showtec Mistique is a CO2-based hazer which produces an extremely fine haze. It is the solution for many theatre and television productions because it is quiet. The oil-based hazer-fluid is carried by and dispersed through the CO2 so there is no need for an additional pump which means no noise-pollution.Features include: a very even and thin haze ensures no visible cloudy effect on stage; customizable output direction gives extra flexibility; extremely silent operation due to CO2 supply; output and fan speed remote controllable by DMX and W-DMX.www.highlite.com7news9Issue: 319New Elation Fuze Profile and Spot luminairesElation Professional has expanded its popular Fuze series of LED wash luminaires with new profile and spot versions. Available now is the Fuze Spot and Fuze Profile with framing, both housing full colour spectrum RGBMA colour mixing systems. Also available is the cold white Fuze Profile CW with dual colour wheels. All three automated LED moving heads offer the perfect fusion of performance, features and value.The Fuze Spot and Fuze Profile are designed for a wide array of precision lighting applications, particularly theatre, television and corporate event applications where high colour quality, colour manipulation and accurate colour reproduction is needed.Both luminaires house a 305W 92 CRI engine (6,500K) that utilises a five-colour homogenised LED array of red, green, blue, mint and amber sources. The carefully tuned RGBMA LEDs and high CRI ensure accurate colour reproduction while delivering a powerful white output of over 10,000 lumens. Virtual colour temperature, magenta/green adjustment plus colour gel emulation give designers access to an impressive LED colour array including a beautiful mixed white.The Fuze Spot houses two gobo wheels, both wheels with six rotating, indexing glass gobos that are interchangeable. The Fuze Profile LED framing fixture houses two gobo wheels: a six-slot rotating, indexing wheel with interchangeable glass gobos and a seven-slot fixed wheel with glass gobos. A full blackout framing system with four rotating blades gives full control of the beam shape and can index +/- 45-degrees.Compact, quiet and lightweight, both the Fuze Spot and Fuze Profile house a 7° to 42° motorised zoom and ship with an included snoot attachment. An animation wheel can be engaged to bring graphics to life while a variable frost filter can be employed when designers wish for softer gobo or soft wash effects. A four-facet prism, motorised iris and high speed electronic shutter and strobe round out their feature sets.High End Systems Announces New Online Support SiteWhen out on tour and running into a technical issue, time is of the essence. While HES’s service team is ready to help 24/7 with urgent technical support issues, sometimes the customer just needs to sort it for themselves. With that in mind, HES has opened the new and improved High End Systems Knowledge Management Site (KMS) to get solutions for specific issues faster.Available at support.etcconnect.com/hes, the KMS houses over 2,000 support articles created over the years, including hundreds of new articles produced just in the last few months. Whether a quick fix or a detailed tutorial is needed, the KMS provides a database of solutions that can be searched at any time. And, with the ability to capture questions in real time, High End Tech Services can also get answers out more quickly to help others with similar problems.The new KMS offers several enhanced features, including:Self service: The search function is incredibly fast, working at the speed of conversation to both improve user experience and allow Tech Services to access and edit information while on the phone with callers. Search results can also be filtered by topic, helping users of the system fine-tune their searches faster.User feedback: Users can both rate and leave feedback on the posted articles, which helps Tech Services improve on articles if needed. The more feedback received, the better the content and the more responsive the site becomes, so users are encouraged to leave suggestions.Offline access: All the content in the system is exportable in pdf format, allowing users to save articles offline and access when and where they need them, no WiFi required.The KMS has a wide array of content available for both High End Systems and ETC products, and the companies encourage users to explore and enjoy the new system!Next >