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Claypaky e-assist platform revamped
Claypaky welcomes users to the updated version of the e-assist website. This platform is conceived to be the ultimate gateway to Claypaky technical assistance and features the access to technical documentation of Claypaky products in a fully revamped and modern, easy-to-use layout.
The new Helpdesk functionality allows users to get in touch with Claypaky technical support team in a very efficient way to ask for simple information, notify of a problem with a fixture, ask for spare part information, and much more. Through the Helpdesk there is the possibility to send a picture, a pdf, or a video as well in order to support the request. For every ticket created, it will be possible to check its status constantly. The tool will also enable to search, filter, and reorder all the tickets by code, subject, status, and date.
The Maintenance Diary allows users to keep records of all the maintenance operations performed on their Claypaky fixtures. No more notes taken here and there that can become easily lost, there is always access to all your maintenance records at once!
Some tutorials to show how to use the updated tools are available on Claypaky social media and YouTube channel.
For all those who had already registered on the Claypaky e-assist website, the registration and login details have been automatically transferred into the new platform and no further action is required to access.
16th June 2021
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